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FAQ

Frequently Asked Questions

Manager Showing Couple A Storage UnitFind the answers you need to your self storage questions. We want to make your storage experience as convenient as possible from the moment you start considering your options. These storage FAQs help address common questions our storage staff receives. If the information you are looking for is not listed below, please feel free to contact one of our storage experts at 877-GO-STORE or by visiting one of our many self storage locations.

Self Storage FAQ

All of our rental agreements are month-to-month. You rent with us only as long as you need the space. If you know you need long term storage, you can save with our 13 Month Free Special.

Yes, many of our locations offer spaces that can accommodate your boat or RV.

Additionally, you can store smaller vehicles inside, such as:

  • Motor bikes
  • Scooters
  • and Motorcycles

You simply need to drain all fuel and fluids before you store.

Yes, you can purchase a new, sealed lock at any one of our facilities. No one other than you has a key to that lock. If you would prefer to bring your own lock at time of rental, you are welcome to do so.

Yes. You’ll find plenty free and easy-to-use loading carts at our storage facilities. Our customers find that they make moving your belongings much easier. The only thing we ask is that you put them back when you are done using them.

All ezStorage locations sell quality moving supplies, including:

You alone control access to your storage unit, unless YOU choose to give someone else access. If you do give someone else access to your unit, it’s important that you provide us their names.

Yes, most of our facilities can handle even the largest tractor-trailers.

  • Enroll in AutoPay at or after time of rental. On a monthly basis, ezStorage will automatically charge your credit card for you. To take advantage of this service, please enroll in person at your storage location.
  • Pay online using our customer portal. Register online and pay your bill or even elect Autopay for added convenience. ezStorage accepts VISA®, MasterCard®, Discover®, or American Express®.
  • Pay by phone. ezStorage accepts credit card payments over the phone. Call your storage facility 877-467-8673 and follow the instructions on the phone. Please note that you will need to know the zip code of your storage location and your unit number to make a payment.
  • Pay by mail. Simply put your payment in an envelope and mail it to your location. Please make sure to put your unit number on your check or money order.
  • Pay in person. Drop by your ezStorage and pay by cash, check or credit card (VISA®, MasterCard®, Discover®, or American Express®).

Simply put – none. Of course, we would love you to let us know when you’ll be leaving but we realize this isn’t always possible. Remove your lock when you complete clearing out your space. Then stop by our office on your way out to let us know you’ve vacated your unit. This will allow us to make sure you do not incur any unnecessary rental charges.

ezStorage is dedicated to the growing “green” movement in construction.

Our Charles Village building in Baltimore, Maryland was our first LEED certified building. The Charles Village project rehabilitated an older existing structure. Today, Charles Village is a state-of-the-art self storage facility. At ezStorage we take pride in limiting our impact on the environment. Our Elkridge facility is a Gold LEED certified building. Elkridge is a great reflection of our continued dedication to the “green” movement.

LEED is an acronym for Leadership in Energy and Environmental Design. It is a certification program of the U.S. Green Building Council. LEED has a rating system for new buildings constructed. It scores buildings on their impact on the environment. It also scores how comfortable the workplace is for employees.

All future ezStorage locations will also be LEED certified.

No. There is no security deposit on an ezStorage unit. Beware, other storage companies may charge a deposit.

Our standard unit sizes range from 5’x5’ (approx. size of a small closet) to 10’x30’ (approx. size of a standard two-car garage) with many options in between.

Many of our locations offer a mix of climate controlled and non-climate controlled units. It’s easy to pick a size and feature that works for you. Use our Size Guide to find the right size or if you prefer, call 877-467-8673 and speak with one of our storage experts. They love to help.

For your convenience, our offices are open seven days a week. Please refer to the location details of your ezStorage location for office hours.

Many of our storage locations have features such as:

  • Computerized gate access
  • Individual door alarms
  • Video surveillance systems
  • And security fencing

Each person storing with us selects a unique Gate Access Code known only to them (or anyone they choose to give it to). Additionally, each unit is individually alarmed. Should someone ever open a unit without authorization, an alarm activates. Visit our features page for more details on secure storage.

You will need one form of current federal or state-issued identification. Identification must have a photograph and signature on it. A valid example would be your driver’s license. We also need a phone number where we can reach you if needed.

At most of our ezStorage locations, we offer special climate-controlled storage units. These units provide a constant temperature range to help protect your belongings.

Don’t worry. When you first visit, we take your though our multi-step process. We first show you the facility’s various security features that protect your valuables. Our storage experts will then show you your unit and make sure that it meets your storage needs. If you need to make a change then or at a later date, it’s easy. Our month-to-month rental agreements make changing units a breeze(subject to availability).

Use our convenient Find Storage search box to find the ezStorage nearest you. Our Size Guide will help you choose the unit that is the perfect size for your needs. Then all you have to do is complete the no-obligation reservation process (online or by phone) and your self storage unit will be ready when you are.

You have access to your unit 7 days a week, 365 days a year from 6 AM to 9 PM at most locations. Please refer to the location details of your ezStorage location for gate access hours.

Your rent is due before the first of each month. For example, the rent due for the month of June is due on or before May 31st.

Only business customers receive invoices upon request. All other customers simply pay monthly the way they would for an apartment.


Not sure what unit size is right for you?

We have a series of storage unit videos to help guide you. Don't hesitate to contact us if you have questions.

View Our Size Guide

Build Your Unit

Select the items below to build out your estimated unit size.

Bed (King)

Bed (Full/Queen)

Bed (Twin)

Bookcase

Bookshelves

Bunk Bed (Set of 2)

Cabinet

Carpet/Rug

Chair, Large

Curtains

Desk

Dresser/Chest

End Table

Mirror

Pictures

Television

Trunk

Wardrobe Boxes

Arm Chair

Baby Grand Piano

Bookcase

Carpet/Rug

Coffee Table

Cupboard (Small)

Cupboard (Large)

End Table

Entertainment Center

Grandfather Clock

Grand Piano

Lazy Boy

Loveseat

Sofa (4-Seat)

Sofa (3-Seat)

Sofa (Sectional)

Television

Upright Piano

Breakfast Chair

Breakfast Table

Dining Chair

Dishwasher

Dryer

Freezer (Small)

Freezer (Medium)

Freezer (Large)

Kitchen Cabinet

Microwave

Refrigerator (Small)

Refrigerator (Medium)

Refrigerator (Large)

Serving Cart

Stool

Stove

Utility Cabinet

Washing Machine

China Cabinet

Corner Cabinet

Curtains

Dining Table, Small

Dining Table, Medium

Dining Table, Large

Floor Lamp

High Chair

Lawn Chair

Lawn Mower

Outdoor Swings

Picnic Table

Pictures

Portable Grill

Safe

Showcase

Stereo

Vacuum

Reset

Your Recommended Unit Size:

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*All Measurements and representative illustrations included in this Storage Calculator are approximate, and do not necessarily reflect an exact calculation of an amount of space. It is always a good idea to speak with one of our storage specialists to help confirm your specific requirements.

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