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Frequently Asked Questions

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Find the answers you need to your self storage questions in our Frequently Asked Questions section. We want to make your storage experience as convenient as possible, from the moment you start considering your options to the day you rent your very own storage unit. These storage FAQs help address common questions our storage staff receives. If the information you are looking for is not listed below, please feel free to contact one of our storage experts at 877-GO-STORE or by visiting one of our many storage facilities near you.

Self Storage FAQs

Before Your Storage Unit Rental

Our standard storage unit sizes range from 5’x5’ (approx. size of a small closet) to 10’x30’ (approx. size of a standard two-car garage) with many options in between.

Many of our locations offer a mix of climate controlled and non-climate controlled units. It’s easy to pick a size and feature that works for you. You can also call 877-467-8673 and speak with one of our storage experts.

You will need one form of current federal or state-issued identification when stopping into one of our ezStorage facilities. Identification must have a photograph and signature on it. A valid example would be your driver’s license. We also need a phone number where we can reach you if needed.

Storing your items at ezStorage is a breeze! Here’s how to find the right storage unit for you:

  1. Use our convenient Find Storage search box to find your nearest ezStorage facility.
  2. Our Size Guide will help you choose the unit that is the perfect size for your needs.
  3. Then all you have to do is complete the no-obligation reservation process (online or by phone) and your self storage unit will be ready when you are.

The size storage unit that you need depends on what you need to store. We offer many popular storage unit sizes, ranging from the 5×5 locker to the 10×30 storage unit, to meet all of your storage needs.

You can use our Storage Unit Size Guide to determine the storage unit size that is right for you. For even more details about our self storage options, please visit our Video Library.


During Your Storage Unit Rental

Simply put – none. Of course we would love you to let us know when you’ll be leaving, but we realize this isn’t always possible. Remove your lock when you have finished clearing out your space. Then stop by our office on your way out to let us know you’ve vacated your unit. This will allow us to make sure you do not incur any unnecessary rental charges.

Don’t worry. When you first visit an ezStorage facility, we take you through our multi-step storage process:

  • We first show you the facility’s various security features that protect your valuables.
  • Our storage experts will then show you your storage unit and make sure that it meets your storage needs.
  • If you need to make a change then or at a later date, it’s easy! Our month-to-month rental agreements make changing units a breeze (subject to availability).

You have access to your storage unit 7 days a week, 365 days a year from 6 AM to 9 PM at most locations. Please refer to the location details of your ezStorage location for storage unit gate access hours.


Facility Questions

Yes we do! Many of our ezStorage facilities offer vehicle storage. One of our most popular storage solutions is our outdoor parking units that can accommodate your boat or RV. Simply drain all fuel and fluids before you store.

At ezStorage, we also have indoor storage unit options, which are ideal for:

  • Motorbikes
  • Scooters
  • Motorcycles

Note: All vehicles stored at ezStorage must be street legal. Title, registration, and insurance must be present when storing.

Yes, you can purchase a new, sealed lock at any of our storage facilities. No one other than you has a key to that lock.

If you would prefer to bring your own lock at time of rental, you are welcome to do so.

Yes! You’ll find plenty of easy-to-use loading carts and dollies at no cost to you at our storage facilities. Our customers find that they make moving your belongings much easier. The only thing we ask is that you put them back when you are done using them.

All ezStorage locations sell quality moving supplies on-site, including:

You alone control access to your storage unit, unless YOU choose to give someone else access. If you do give someone else access to your storage unit, it’s important that you provide us their names.

Yes! Most of our ezStorage facilities can handle even the largest tractor-trailers. Find a storage unit near you or call 877-GO-STORE if you need further assistance with accommodating a large vehicle at our storage facilities.

ezStorage is dedicated to the growing “green” movement in construction.

Our Charles Village storage facility in Baltimore, Maryland was our first LEED certified building. The Charles Village project rehabilitated an older existing structure. Today, Charles Village is a state-of-the-art self storage facility. At ezStorage, we take pride in limiting our impact on the environment. Our Elkridge storage facility is a Gold LEED certified building. Elkridge is a great reflection of our continued dedication to the “green” movement.

LEED is an acronym for Leadership in Energy and Environmental Design. It is a certification program of the U.S. Green Building Council. LEED has a rating system for new buildings constructed, and scores buildings based on their impact on the environment. It also scores how comfortable the workplace is for employees.

All future ezStorage self storage facilities will also be LEED certified.

For your convenience, our offices are open seven days a week. Office hours vary by location; please refer to the location details of your ezStorage location for specific office hours.

The safety and security of your belongings is a top priority for us at ezStorage. Our storage facilities offer top-of-the-line security features, such as:

  • Interior and exterior storage unit lighting
  • Computerized gate access
  • Individual door alarms
  • On-site resident managers
  • 24-hr video surveillance systems
  • Security fencing

Our trained storage resident managers are happy to take your on a facility tour and answer all your questions. We invite you to find your nearest ezStorage facility and stop in for a tour today!

At most of our ezStorage locations, we offer special climate-controlled storage units. These storage units keep temperature levels stable year-round to help protect delicate belongings. You can expect one of these storage units to keep temperatures between 50 and 85 degrees. We recommend using climate controlled storage for your most valuable items or if you plan to store for a long period of time.

Explore our ezStorage facilities with climate control today.

While many belongings can tolerate a fluctuating environment, some items may not. We recommend storing the following items in a climate-controlled storage unit:

  • Wood or Leather Furniture
  • Electronics
  • Artwork and Photography
  • Appliances
  • Family Heirlooms
  • Electronics

NOTE: ezStorage is not responsible for items damaged in climate controlled units.


Leasing & Billing Questions

All of our rental agreements are month-to-month. You rent with us only as long as you need the space. If you know you need long term storage, you can save with our 13 Month Free Special.

At ezStorage, paying your storage unit rent is fast and simple. We offer several ways to pay your bill for your convenience:

  • Enroll in AutoPay during or after time of rental. On a monthly basis, ezStorage will automatically charge your credit card for you. To take advantage of this service, please enroll in person at your nearby storage facility.
  • Pay online using our customer portal. Register online and pay your bill or even elect Autopay for added convenience. ezStorage accepts VISA®, MasterCard®, Discover®, or American Express®.
  • Pay by phone. ezStorage accepts credit card payments over the phone. Call your nearby ezStorage at 877-467-8673 and follow the instructions on the phone.
    Please note that you will need to know the zip code of your storage location and your unit number to make a payment.
  • Pay by mail. Simply put your payment in an envelope and mail it to your location. Please make sure to put your unit number on your check or money order.
  • Pay in person. Drop by your nearest ezStorage facility and pay by cash, check or credit card (VISA®, MasterCard®, Discover®, or American Express®).

No. Unlike other storage companies, there is no security deposit on an ezStorage unit. Just rent your unit and begin storing!

Your storage unit rent is due before the first of each month. For example, the rent due for the month of June is due on or before May 31st.

Only our business customers receive invoices upon request. All other storage customers simply pay month-to-month.


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