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Resident ManagersResident Managers

Couple with ezStorage Resident ManagerAt ezStorage, we are continually looking to improve your customer experience. This is why it’s so important for us to have an expertly trained storage resident property manager available to our customers. Each of our customers has unique storage needs, so we provide ample training to ensure that our self storage professionals are well versed in the ins and outs of self storage, from best packing methods to security. Many of our customers are new to self storage so having a friendly, knowledgeable self storage manager live onsite is critical.

In most cases, our self storage resident managers live onsite to provide an added layer of security and peace of mind to our tenants. Our resident managers provide tours of the facility, and are happy to show you the storage unit you plan to rent to ensure it meets your storage needs perfectly.

Schedule a Facility Tour at Your Nearest ezStorage

We invite you to take a facility tour at an ezStorage facility near you! ezStorage has secure storage facilities throughout Washington D.C., Baltimore, Columbia, and Virginia.

Find a secure storage unit for your storage needs today!

ezStorage Resident Manager Training

Our self storage managers complete an initial extensive three-week training program which includes a mix of:

  • Classroom style training materials: Select reading materials ensure trainees have the foundation to become experts in their field.
  • One-on-one role-playing and situational experience with select training managers: These scenarios allow our trainees to practice handling customer issues.

Once training is completed, our managers must pass a rigorous final test to prove they’ve become storage experts. Finally, they shadow and work with an experienced manager to gain additional on the job experience as they transition into their new role.

What Does Each Resident Property Manager Do After Training and Job Shadowing are Complete?

After training is complete, our resident managers spend time providing the best self storage experience in the industry to you. This includes:

  • Providing recommendations for selecting your perfect storage unit size so that our customers get the size they need at the best price
  • Showing potential customers their unit before they rent
  • Touring our various facility features, such as coding in, accessing the building, and opening your storage unit
  • Preparing the rental agreement and making sure our customers understand the rules and regulations for a safe and secure storage experience
  • Thoroughly answering storage related questions, including packing and storage questions

Each resident property manager continues to stay up-to-date on trends in the industry through experience, education and continuing training. We encourage our customers to tap into the knowledge that our self storage professionals can offer.

Join Our Team: ezStorage Careers

ezStorage is always looking for motivated, skilled and dependable professionals for our team. Visit our Careers page for more details about our employee benefits, screening process, and open positions.

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