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Questions to Ask About Self-Storage Services Before Renting

General Tips

January 31, 2018


5 min

Questions about Storage
Whether you need to store for the short or long term, you’ll want to learn more before you sign the lease. As you begin researching storage solutions there are a few items you’ll want to know upfront. It is important to understand these three questions before you begin the process:

    1. What do you want to store?
    2. How long will you stay?
    3. How much space will you need?

Answering these questions will help you to make the most informed decision possible about your storage rental. If you are unable to answer one or more of these questions, contact one of our storage facilities to speak to a friendly storage professional! Before signing a lease with your storage company, it is a good idea to understand the storage features offered at your facility. Consult our list below to give you an idea of the types of questions you’ll want to ask the facility.

How Much Does a Storage Unit Cost?

This is one of the most important questions. Learn how much different size storage units will cost. How much extra will that 10×10 cost compared to a 5×5? Also, know how much features such as climate control cost. How much extra will having a climate controlled storage unit cost you?

Do I Need a Climate Controlled Storage Unit?

Ask for details on how your self-storage company handles climate control. Know the difference between temperature and climate control. Temperature control does not impact the humidity.

Climate controlled storage units keep storage units at stable temperature and humidity levels. Some valuables need strict climate control! Be sure to discuss what you’ll be storing with the facility.

Do You Have Both Indoor and Outdoor Storage Facilities?

Find out if your facility offers both types. Indoor units mean you’ll need access into a building first (like an apartment). Outdoor units are accessible by walking or driving up to the storage unit.

What Are Your Gate and Access Hours?

Some self-storage facilities may offer 24/7 access to storage units. Other companies may restrict access to specific business hours (such as 9am to 5pm). Find out what kind of hours your facility offers. There may be different office hours and gate hours. Office hours are the hours a manager is available on-site to assist with any issues that may arise. Gate hours are the hours you are able to gain access to the facility and your unit.

What Storage Features Are Offered?

You’ll want to know what kind of security measures are in place to protect your belongings. Aside from the lock you’ll use on your unit; there are other security features to look for:

      • Door alarms
      • Gated key access
      • Secure building access
      • On-site managers
      • 24/7 security guards
      • Security cameras
      • And more!

What Is the Move in and Move out Process?

How much “heads up” do you need to give before moving in or out? Knowing this will help make moving day a breeze.

Also find out if there are moving carts available to transport your items to/from your storage unit. Ask if the facility sells any packing & moving supplies. Supplies such as boxes, packing tape or packing materials are usually standard. If your unit is on the second floor, find out if you can have elevator access.

Do You Accept Deliveries?

How are deliveries handled? Ask if the office is able to let a driver through the security gate and if they can hold packages for you.

Who Can Access My Storage Unit?

Discuss with the facility manager if you want to grant access to another individual. Please note, management will grant access only for the names on your rental agreement. You may still give anyone your key and gate code. Be aware that if that person gets locked out, management may be unable to help.

How Much Does It Cost to Insure a Storage Unit?

Well, that depends. The self-storage industry generally requires renters to have insurance on their belongings. Your homeowners or rental policy or the facility may offer its own protection plan, so be sure to ask. Before coming in, ask the facility manager about any required documents. You’ll usually need a valid photo ID, a current address and an emergency contact.

What Are the Payment and Lease Terms?

When discussing the terms of your lease, ask about payments. Can you pay with a credit card, cash, check or money order? Can you pay online? Does the facility offer automatic payments? How much notice is required when ending your lease? Be sure to ask about your options for self-storage cost-by-lease length. Are contracts month-to-month or yearly? Is there a monthly discount if you sign a full-year lease? Are there any short-term lease options? How much notice is needed to reserve a unit?

Make Space in Your Home, Business or Rental Today!

Get the answers to all of your self-storage questions today. No matter where you are in MD, VA or DC, there is bound to be an ezStorage near you. Reserve your storage unit today!

Looking for Tips on Storing Your Belongings?

Explore our solutions tips below to get tips and advice on how to properly store your belongings.

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What size home are you storing?

1 Bedroom Apartment

2 Bedroom Apartment

2-3 Bedroom House

4+ Bedroom House

Single Dorm Room

Studio Apartment

5x5 locker

5' x 5' (25 sq ft) (Locker)

Half the height of our standard 5' x 5', our lockers will hold personal items, clothes boxes, business records and sale rep materials. This is our smallest storage unit. Available at most locations.

5x5 unit size

5' x 5' Storage Unit (25 Sq. Ft.) (standard closet size)

How big is a 5x5? A 5x5 will hold personal items, clothes, boxes, small furniture items, business records and sales rep materials.

5x10 unit size

5' x 10' Storage Units (50 Sq. Ft.) (walk-in closet size)

Will hold small amounts of furniture, boxspring and mattress, business records and other small items.

10x10 unit size

10' x 10' Storage Units (100 Sq. Ft.) (standard bedroom size)

Will hold a 1 bedroom apartment w/major appliances, other furniture and supplies.

10x15 unit size

10' x 15' Storage Unit (150 Sq. Ft.) (1/2 standard one-car garage size)

What will fit in a 10x15? This size storage-unit will hold contents of a 2 bedroom apartment or house including appliances and boxes, or commercial storage inventory.

10x20 unit size

10' x 20' Storage Unit (200 Sq. Ft.) (standard one-car garage size)

Will hold contents of a 3 bedroom apartment or house plus major appliances and lots of boxes. Business storage, ideal for storage racks.

10x30 unit size

10' x 30' Storage Unit (300 Sq. Ft.) (standard two-car garage size)

Will hold contents of a 4 to 5 bedroom house with major appliances and room for boxes. Business storage for files, equipment and permanent records.

Renting Online is Simple

  1. Select the storage unit size you’re interested in.
  2. Click on “Rent Now” and follow the steps.
  3. Select the autopay option.
  4. Once completed, you will receive an email with your storage unit number and access code.
  5. To reduce person-to-person contact, don’t forget to bring your own lock. Don’t already have a lock? No problem you can stop by the rental office to buy one on your first visit!