STORAGE FAQs
What is my first step?
What are my storage options?
Do you offer boat / RV /
vehicle parking?
What if I select the wrong
size unit?
What does climate-controlled
mean?
What are your security features?
What is a resident manager team?
Am I renting the
storage unit month-to-month or am I on a long term lease?
When can I access my unit?
What are your office hours?
What do I need to bring with me
when I come in to rent a unit?
Do you provide locks?
Does anyone else have
access to my unit?
How do I get my belongings
to my space?
Do you provide
moving equipment such as push carts?
Does your facility accommodate large moving trucks and tractor-trailers?
How much
notice do I need to give you before moving out?
Do you sell storage and
moving supplies such as boxes and tape?
BILLING FAQs
Is there a security deposit?
When is my rent due?
Will I receive a monthly
invoice?
How can I pay my bill?
ENVIRONMENT FAQs
Is ezStorage
dedicated to the "green" movement?
STORAGE FAQs
What is my first step?
Use our convenient Find Your Storage Solution search box to find the ezStorage
nearest you. Our Size Guide will help you choose the unit that is the perfect
size for your needs. Then all you have to do is complete the no-obligation
reservation process (online or by phone) and your self storage unit will be
ready when you are.
What are my storage
options?
Our standard unit sizes range from 5’x5’ (approx. size of a small closet) to
10’x30’ (approx. size of a standard two-car garage) with many options in
between. Also, many of our locations offer climate controlled units as well as
non-climate controlled units. It's ez to pick a size and feature that works for
you. Simply use our Size Guide to find the right size or if you prefer, call
877-GO-STORE and speak with one of our storage experts. They love to help.
Do you
offer boat / RV / vehicle parking?
Yes, many of our locations offer spaces that can accommodate your boat or
RV. Additionally, smaller vehicles such as motor bikes, scooters, and motor
cycles can be stored inside. You simply need to drain all fuel and fluids
before you store.
What if I
select the wrong size unit?
Don't worry. On your initial visit, in addition to demonstrating the
facility's various security features that protect your valuables, our
storage experts will show you your unit and make sure that it meets your
storage needs. If you need to make a change then or at a later date, it’s ez.
And with month-to-month rental agreements, you can conveniently increase or
decrease your unit size at any time (subject to availability).
What does
climate-controlled mean?
At most of our ezStorage locations, we offer special climate-controlled
units that provide a constant temperature range.
What are your
security features?
Our security features include computerized gate access, individual door
alarms, video surveillance systems and security fencing. Each person storing
with us selects a unique Gate Access Code known only to them (or anyone they
choose to give it to). Additionally, each unit is individually alarmed.
Should someone ever open a unit without authorization, an alarm activates.
What is a resident
manager team?
Resident managers are storage experts who don’t just work at ezStorage -
they actually LIVE at your storage location. To our resident managers, our
facilities aren’t just great places to work - they’re HOME.
Am I
renting the storage unit month-to-month or am I on a long term lease?
All of our rental agreements are month-to-month. You rent with us only as
long as you need the space.
When can I access my
unit?
You have access to your unit 7 days a week, 365 days a year from 6 AM to 9
PM at most locations. Please refer to the location details of your ezStorage
location for gate access hours.
What are your office
hours?
For your convenience, our offices are open Monday through Sunday. Please
refer to the location details of your ezStorage location for office hours.
What do I need to
bring with me when I come in to rent a unit?
You will need one form of current federal or state issued identification
with a photograph and signature on it, such as your driver’s license, and a
phone number where we can reach you if needed.
Do you provide locks?
Yes, you can purchase a new, sealed lock at any one of our facilities. No
one other than you has a key to that lock. If you would prefer to bring your
own lock at time of rental, you are welcome to do so.
Does anyone
else have access to my unit?
You alone control access to your storage unit, unless YOU choose to give
someone else access. If you do give someone else access to your unit, it’s
important that you provide us their names.
How do I get
my belongings to my space?
ezStorage has two types of buildings - garden style and multi-story. Garden
style buildings are usually all on one level and offer the convenience of
drive-up access. Our multi-story buildings have a large covered
loading/unloading lobby with wide hallways and large freight elevators. At
our multi-story buildings, we offer the use of large, easy-to-use
complementary push carts which can fit just about anything. Our multi-story
buildings allow you to move your belongings while protecting them from the
elements.
Do you provide moving equipment such as push carts?
Yes. You’ll find plenty of free, easy-to-use loading carts that will make
moving your belongings ez. The only thing we ask is that you put them back
when you are done using them.
Does your facility accommodate large moving trucks and
tractor-trailers?
Yes, most of our facilities can handle even the largest tractor-trailers.
How much notice do I need to give you before moving out?
Simply put - none. Of course, we would love you to let us know when you'll
be leaving but we realize this isn't always possible. Just remove your lock
when you are done clearing out your space and stop by our office on your way
out to let us know you've vacated your unit. This will allow us to make sure
you do not incur any unnecessary rental charges.
Do you sell
storage and moving supplies such as boxes and tape?
All ezStorage locations sell quality boxes, tape, newsprint paper and other
packing supplies.
BILLING FAQs
Is there a security
deposit?
No. There is no security deposit on a storage unit.
When is my rent due?
Your rent is due before the first of each month.
Will I receive a
monthly invoice?
Only businesses customers receive invoices. All other customers simply pay
monthly the way they would for an apartment.
How can I pay my bill?
- Pay in person - drop by your ezStorage and pay by cash, check or credit
card (VISA®, MasterCard®, Discover®, or American Express®).
- Pay by mail - Simply put your payment in an envelope and mail it to your
location. Please make sure to put your unit number on your check or money
order.
- Pay online through ezPay - simply register online at ezPay and pay your
bill. ezStorage accepts VISA®, MasterCard®, Discover®, or American Express®.
- Enroll in AutoPay - On a monthly basis, ezStorage will automatically
charge your credit card for you. To take advantage of this service, please
enroll in person at your storage location.
ENVIRONMENT FAQs
Is ezStorage dedicated to the "green" movement?
ezStorage is dedicated to the growing "green" movement in
construction.
Our Charles Village building in Baltimore, Maryland is a fully
climate-controlled self storage facility and our first LEED certified building.
The Charles Village project rehabilitated an older existing structure to a
state-of-the-art self storage facility having much less impact on the
environment. Our fully climate-controlled Elkridge facility, a Gold LEED
certified building, reflects our continued dedication to the “green” movement.
LEED is an acronym for Leadership in Energy and Environmental Design, a
certification program of the U.S. Green Building Council. LEED has a rating
system for new buildings constructed to have less impact on the environment
and offer a comfortable workplace for employees.
All future ezStorage locations will also be LEED certified.