• What storage unit sizes are available?
ezStorage offers sizes from 5x5 (about the size of a small closet) to 10x30 (as big as a standard two-car garage) so it’s easy to pick a size that works for you. And many of our units are climate controlled to meet specialized storage needs.

• Do you offer boat and RV parking?
Yes, many of our locations have spaces to accommodate your boat or RV.

• Can I come and view the facility and various storage spaces? Do I need an appointment?
We encourage and welcome all visits to our facilities. You’ll immediately realize the ezStorage difference which sets us apart from our competition. And no appointment is necessary.

• What if I need more or less space after I move in?
No problem. An ezStorage manager will be happy to help you select an additional space or transfer to a larger-size unit. With month-to-month leases, you can conveniently increase or decrease your unit size at any time (subject to availability).

• How do I rent a unit?
Simply select the location most convenient for you, and choose the unit size you want. (Using the search and information tools on our home page makes it easy.) Then reserve your space on line, call the location directly or call our toll free reservation line at 877-GO-STORE. We always have helpful staff that will assist you with renting a unit.

• What must I bring with me when I rent a space?
You will need one form of current identification, with a photograph and signature on it, such as your driver’s license, and a phone number where we can reach you if needed.

• Does ezStorage provide a lock for the storage space?
No, however you’ll find a complete selection of locks for sale at each location.

• When can I access my unit?
You have access to your unit seven days a week, 365 days a year from 6:00 a.m. to 9:00 p.m. at most locations.

• What are ezStorage’s hours?
Our office is open and staffed by professional managers Monday through Friday, 9:30 a.m. to 6:00 p.m., Saturday from 9:00 a.m. to 5:00 p.m. and Sundays at all Northern Virginia locations from 9:00 a.m. to 5:00 p.m. Certain Maryland locations have limited Sunday hours, so please call your Maryland location to find out if they are open on Sunday.

• Does anyone else have access to my unit?
You alone control access to your storage unit, unless YOU choose to give someone else access. If you do give someone else access to your unit it’s important that you give us their names.

• How does the access-gate system work?
You select a unique personal code. Entering your code into the front keypad opens the main gate and disarms the alarm in your unit. Once you are done in the unit, entering the code into the exit gate keypad opens the gate so you can leave and rearms the individual alarm to your unit. It’s part of our “every door alarm” system.

• How is my unit secured?
In many ways. Each unit contains an anti-theft, cylindrical locking system and its own security alarm. Only you can gain access. The site is totally surrounded by a security fence, completely lighted at night and can only be entered by customers with gate access codes.

• Are there any items that I can’t store?
State laws prohibit the storage of certain items and certainly you should use common sense when selecting items to store. You can store almost anything; however, items you should NEVER store include, but are not limited to live animals, perishables, liquids, explosives, flammables, paint and cleaners. Remember to always drain fuel from gasoline engines before storing. Throw away anything that could possibly cause fire and do not store food or any item, which could attract rodents or pests.

• May I store my gasoline-powered tools and vehicles?
You can store gasoline-powered tools or vehicles, like lawn mowers, power tools, boats, snowmobiles and cars. But since it is both unsafe and illegal to store gasoline, you must drain all fuel before storing these items.

• Okay, no combustible materials. What other things can’t I store?
State laws prohibit and we do not permit the storage of hazardous, toxic or illegal substances. In addition, we do not allow customers to operate a business directly out of a unit, work on a vehicle, regularly bring customers to look at merchandise, fabricate, weld or process materials or inhabit a unit.

• Can I store old files? How about photographs and important papers?
At ezStorage we offer special climate controlled spaces that may provide an extra level of comfort for important and delicate items like these from heat, cold and humidity.

• Is there free parking for customers?
Parking is always free and take as much time as you need while loading and unloading your storage items. You’re also welcome to use our large and easy to use loading carts free of charge.

• Does your facility accommodate large moving trucks and tractor-trailers?
Most of our facilities can handle even the largest tractor-trailers.

• What is a Resident manager team?
Resident managers are folks who don’t just work at ezStorage - they actually live at your storage location. That makes our facilities even more secure -- because to our resident managers our facilities aren’t just great places to work - they’re home.

• How safe is ezStorage?
We’ve installed the latest state-of-the-art security systems and completely enclosed our properties with computerized gate access systems and security fencing. Each person storing with us selects a unique Gate Access Code known only by that tenant and authorized users of the unit. If a tenant feels the Gate Access Code has been compromised, we insist on issuing a new access code. Also, each unit is alarmed. Should someone ever open a unit without authorization, an alarm sounds.

• Do you sell boxes and packing supplies?
Yes. We offer a variety of boxes and moving supplies to meet all your packing needs. The quality of the cardboard boxes is excellent and they will last a long time. We also offer wardrobe boxes equipped with a hanger bar for your clothing needs and other storage and packing supplies you may require to make your storage experience ez.

• Is there anything I need to do to prepare my unit before I move my belongings into it?
No, your unit will be clean and ready for you on the day you move in.

• How should I pack my storage unit to make it easy to get to my items?
There are some simple strategies that can really help - like putting the things you’ll want to get to easily in the front of the unit. It also helps to label boxes clearly and place them so the label shows and always leave a clear walkway in the center so you can get to all areas of your unit.

• How do I get my belongings to my space?
We have freight elevators and you’ll find free, easy to use pushcarts for your use.

• Do you provide moving equipment?
Yes. You’ll find plenty of free, easy to use loading carts.

• How big are the doors to the units?
Door size depends on the size of the unit. Units that are 5’x5’ or 5’x10’ have 3’ wide swing doors. Units that are 7.5’ x 10’ have 4’ wide roll up doors. Units 10’ x 10’ and larger have 8’ wide roll up doors. All doors (except for the exterior doors on our multi-rise buildings) are 6’ tall.

• How big are your elevators?
The entrance doorways to our elevators are 4’ wide by 8’ high. Inside, they are 6’ wide by 9’ long by 8’ high.

• How high are the ceilings of the units?
All units have eight-foot high ceilings.

• Do you have any advice on packing?
Careful packing pays by preventing breakage and loss of small or fragile items. Another tip: you’ll want plenty of sturdy corrugated cartons, packing paper, sealing tape and a magic marker-type pen.

• Any tips for packing-my storage unit so I have easy access to my items?
The most important thing to keep in mind is always leave a clear center walkway to the rear of your space so you can easily reach any of your belongings.

• Is there a minimum or maximum length of time I can store things?
Our minimum contract is for one month. Your contract then runs month to month automatically self-renewing every month. There is no limit on how long you can rent your space.

• Am I renting the space month to month or am I on a lease?
You are renting your space -- one month at a time -- for as many months as you like. You can stop renting at the end of any month.

• Do I pay rent for my unit from the beginning of the month?
Whenever you want to begin renting a unit – any day of the week or month – is okay with us. Your rental contract will run from month-to-month and payment is due by the first of each month.

• How long a contract do I have to sign?
Each contract, either for personal or commercial storage, is month-to-month. Your contract is automatically renews each month.

• Is there a security deposit?
No. There is no security deposit on a storage unit.

• How much do I have to pay initially?
You pay for the days left in the month when you begin renting plus a one-time administrative fee of $22.

• What about insurance?
We suggest you get insurance for additional peace of mind, just as you normally would for your house or business possessions.

• Do you accept credit cards?
Yes. We accept Visa, MasterCard and American Express.

• Do I have to start renting at the beginning of a month?
No. You may start renting on any day of the month. You’ll be charged for the days remaining in that month. After that you pay on or before the first of each month.

• When is my rent due?
Your rent is due on or before the first of each month.

• Will I receive a monthly invoice?
Only businesses receive invoices. Private customers simply pay monthly the way they would for an apartment.

• When do you apply a late charge?
A late charge is assessed if payment is not made when due. Please contact your site for details.